Customer portal temporarily taken offline as a precaution

Incident Report for TrueFullstaq

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 02:14 CEST

Investigating

We are temporarily taking our customer portal offline as a precautionary measure in response to the reported PHP vulnerability.

Our security and technical teams are investigating the potential impact and assessing the steps required to safely restore access.

During this time, customers can contact their account manager by phone or email support@truefullstaq.com for assistance.

Customers will receive additional information by email. Further updates, including information about restoring portal access, will be published on this status page.

We apologise for the inconvenience and appreciate your understanding.

Posted Oct 21, 2026 - 11:07 CEST

This incident affected: Websites (Customer Portal | TrueCare).

About these updates

True Care:	whether True Care is available and pages load in a timely manner.
Website truefullstaq.com:	whether our website is available and pages load in a timely manner.
Name servers (DNS):	whether our name servers are available and respond correctly to requests.
Telephony:	whether our telephone system in Amsterdam is accessible.

Status checks on these components are performed every minute from multiple locations worldwide.